Return & Refund Policy

Effective Date: [10/02/2025]

At CSPL PureFields, we strive to provide fresh and high-quality Milky Mushrooms to our customers. Due to the perishable nature of our products, we have a strict Return and Refund Policy as outlined below.

1. Return Policy

• Returns are not accepted for fresh mushrooms once delivered, as they are perishable goods.
• If you receive a damaged, spoiled, or incorrect order, you must report it within 24 hours of delivery.
• To request a replacement or refund, provide clear photos of the product and packaging.

2. Refund Policy

Refunds will be issued only under the following conditions:

• The product was damaged, spoiled, or not as described upon delivery.
• The order was not delivered due to an issue on our end.
• Cancellation was made before dispatch (refunds may take 7-10 business days to process).

3. How to Request a Refund

To initiate a refund request, contact us via:
📧 Email: csplpurefields.com
📞 Phone: 9160422555
📍 Address: GODOWN NO 1, MAIN ROAD, 3-37, CANAL ROAD, Bikkavolu, Illapalli, Andhra Pradesh 533343

Provide the following details:

1. Order number
2. Issue description
3. Photo proof of damage/spoilage

4. Refund Processing

• Once your request is approved, refunds will be processed within 7-10 business days to the original payment method.
• Cash on Delivery (COD) orders will be refunded via bank transfer or store credit.
• Refund status updates will be provided via email or SMS.

5. Non-Refundable Situations

• If the issue is reported after 24 hours of delivery.
• If the mushrooms were not stored properly after delivery, causing spoilage.
• Minor variations in size, shape, or color, as these are natural agricultural products.

By purchasing from CSPL PureFields, you agree to our Return and Refund Policy.